沟通技巧--综合管理

授课专家： [周斌老师] 授课天数： 2 天 收费标准： 价格面议 开办周期： 按需开办，有需要的企业请致电本站客服 课程大纲： 《有效的沟通技巧》
培训目的：
 学会聆听，促进同事与同事之间横向沟通的能力，创造信任与安全的公司工作氛围。
 更好地了解自我的情感和沟通方式，改善工作内外的生活质量。
 改善与人打交道的技巧，实现更优秀、更高生产率和个人成功的目标。
 为积极的态度转变、能力和动机提供一个基础，以此促进组织协调和主动沟通。
 提供一个基于经验的交互式学习环境，在这里，参与者将学到各种技巧，改善沟通、影响客户行为和情绪以及培养更好的协作精神。
课程时间：
7H
内容提要：
第一讲 沟通概述
1、沟通的三大要素
2、沟通的两种方式
(1)语言的沟通
(2)肢体语言
3、沟通的双向性
第二讲 有效沟通过程
一、有效发送信息的技巧
二、何时发送信息
三、确定信息内容(What)
四、谁该按收信息（Who)
五、何处发送信息(Where)
六、聆听的定义
1、聆听的原则
2、聆听的四个步骤
3、聆听的五个层次
七、有效回馈技巧
第三讲 有效沟通的基本步骤
一、事前准备
二、确认需求
三、阐述观点
四、处理异议
五、达成协定
六、共同实施
第四讲 有效沟通的肢体语言
一、信任
二、沟通的态度
三、有效利用肢体语言
四、说话语气及音色的运用
第五讲 人际风格沟通技巧
一、自检
二、人际风格的四大分类
三、各类型人际风格的特征与沟通技巧
第六讲 怎样与领导进行沟通
一、向领导请示汇报的程序
二、请示与汇报的基本态度
三、与各种性格的领导沟通的技巧
四、说服领导的技巧
五、接近客户的技巧
第七讲 怎样与部下进行沟通
一、下达命令的技巧
二、赞扬部下的技巧
三、批评部下的方法

讲师简介：
周 斌 先生
 中企鼎盛企管资深培训讲师
 员工培训最佳绩效教练
 湖北2008十佳培训师
 华中区最具实战能力的员工培训，心态调整与激励大师。
毕业于西安交通大学，先后从事过技术，营销，企业经营管理等工作，历任南京华东电子集团销售副科长，武汉力源电子有限公司华中地区销售经理，武汉康宏创业科技有限公司副总经理。96年专业从事企业辅导与员工训练，至今已经为超过100家企业和专业团体做过个人成长，心态调整的演讲与培训，受训听众超过10万人次，被业界誉为“最具活力的绩效教练”。
培训风格:
生动幽默,高度互动，关注学员心灵成长和人格提升，运用NLP和教练技术的先进培训方法，对学员具极大感召力，对企业团队建设具较强凝聚.
擅长课程：《时间管理》《有效沟通》《销售管理》、《销售技巧》、《卓越团队修炼封闭营》、《素质管理与团队协作》、《突破性领导力》《员工潜能开发》、《顾问式销售》等
接受其辅导的企业有：劲牌酒业，北京业之峰、贵州景宏、平安保险、德发电子，深圳英创，黑豹体育，楚天旅行社、武烟集团、湖北省眼镜协会、湖南云箭集团、长沙汉硕、当代地产，新雅集团，龙发装饰，武汉三金，永达电子，高泰科技，捷微电子，华工科技，凯迪电力，科明达电子、中国石油、武汉商道、百诺洁生物、武汉燃气动力、台湾白领丽人、诚友电子、海南椰岛集团、武汉天安担保有限公司、可多连锁超市、乔万尼、三新书业、爱美克（武汉）……

Effective Communication Skill
Training objective:
 Learn to listen, be able to promote lateral communication with colleagues and create trustful and safe working atmosphere in the company.
 Better to know one’s own feeling and communication mode, improve life quality in and outside work.
 Improve the communication skill, achieve more excellent and greater production rate and personal success goal.
 Provide a basis for positive attitude shift, capacity and motion to promote organizational coordination and active communication.
 Provide an interactive learning environment based on experience. In the environment, the participant can learn various skills, improve communication, affect client behavior and emotion and foster better cooperation spirit.
Hour:
7H
Outline
Lecture 1 Profile of communication
1. Three factors of communication
2. Two communication ways
a. language communication
b. body language
3. Double-way characteristics of communication
Lecture 2 Effective communication process
1. Skill for sending information effectively
2. Time for information sending
3. Determine information content (what)
4. Who will receiver the information (who)
5. Where is the information sent (where)
6. Definition of listening
a. Principle for listening
b. Four steps for listening
c. Five levels for listening
7. Skills for effective feedback
Lecture 3 Basic steps for effective communication
1. Preparation
2. Demand determination
3. Viewpoint statement
4. Discrepancy treatment
5. Agreement
6. Joint implementation
Lecture 4 Body language for effective communication
1. Trust
2. Attitude for communication
3. Effective utilization of body language
4. Utilization of mood and tone
Lecture 5 Communication skills for interpersonal style
1. Self-checking
2. Four categories of interpersonal style
2. Characteristics and communication skills for each type of interpersonal style
Lecture 6 How to communicate with the leaders
1. The procedure for instruction requesting and reporting to the leader
2. Basic attitude for instruction requesting and reporting
3. Communication skills for leaders with various personalities
4. Skills for persuading the leaders
5. Skills for approaching the clients
Lecture 7 How to communicate with the subordinate
1. Skills for instruction granting
2. Skills for praising the subordinate
3. Method for criticizing the subordinate

Profile of lecturer
Mr. Zhou Bin
 Senior training lecturer of Wuhan Zhongqi Dingsheng Enterprise Management Co., Ltd.
 Best-performance coach for employee training
 One of top-10 trainer in Hubei Province in 2008
 The most excellent lecturer for employee training, mental adjustment and excitation in Central China
He graduated from the Xi’an Jiaotong University, engaged in technology, marketing, enterprise operation and management work. He has acted as vice chief of sales division of Nanjing Huadong Electronic Group, marketing manager for Central China of Wuhan Liyuan Electronic Company, vice general manager of Wuhan Kanghong Chuangye Science and Technology Company. In 1996, he started to take up enterprise coaching and employee training. Up to today, he has made speech and training on personal growth and mental adjustment for more than 100 enterprise and bodies, the gross audience are more than 100000 person-times. In this industry, he has won the reputable name of “performance coach with greatest vitality”.
Training style:
His course lecturing is vivid and humorous, interactive. He focuses on mental growth and personality enhancement of trainee. With NLP and other advanced teaching methods, he has great impelling force for trainees and can provide great cohesive force for enterprise and team.
Specialized courses: Time Management, Effective Communication, Marketing Management, Marketing Skill, Training Campus of Outstanding Team, Quality Management and Team Cooperation, Breakthrough Leadership, Employee Potential Development, Consultant Marketing and so on.
Enterprises that have received his coaching:
Jinpai Wine Company, Beijing Yezhifeng Company, Guizhou Jinghong Company, Ping’an Insurance Company, Defa Electronic Company, Shenzhen Yingchuang Company, Heibao Sports Company, Chutian Travel Agency, Wuhan Tobacco Group, Hubei Spectacle Association, Hunan Yunjian Group, Changsha Hanshuo Company, Dangdai Real Estate Company, Xinya Group, Longfa Decoration Company, Wuhan Sanjin Company, Yongda Electronic Company, Gaotai Science and Technology Company, Jiewei Electronic Company, Huagong Science and Technology Company, Kaidi Power Company, Kemingda Electronic Company, Sinopetro, Wuhan Shangdao Company, Bainuojie Biology Company, Wuhan Fuel Gas Power Company, Taiwan White-collar Beauty Company, Chengyou Electronic Company, Hainan Yedao Group, Wuhan Tian’an Guarantee Company, Codow Supershop, Geowaney, Sanxin Book Company, AAF (Wuhan)……
老师介绍：周斌老师

课程形式： - 讲授 - 启发式、互动式教学 - 小组讨论 - 案例分析
- 角色扮演 - 观看录象 - 练习