联系电话

研修课程

内训

学位

首页 > 企业内训 > Inter-Departmental Communication and Conflict Mana--人力资源

Inter-Departmental Communication and Conflict Mana--人力资源

发布时间:2023-07-25 点击次数:81 来源:企业内训

授课专家: [黎素美] 授课天数: 2 天 收费标准: 价格面议 开办周期: 按需开办,有需要的企业请致电本站客服 课程目标: Understand the importance of organization communication and coordination;
Identify the key behavioral models in daily working environment;
Identify the factors and principles of conflicts;
Manage job conflicts more effectively;
Build skills to resolve conflicts constructively;
Understand own conflict handling styles;
Handle different conflict situations more effectively;
Utilize conflicts to maximize job effectiveness. 课程大纲: 1.Successful Communication Factors
Key Communication Factors
Elementals of Organizational Communication
Different Communication Styles
Behavioral Styles of Different Communication Styles
Principles of Inter-Departmental Communication
Listening Attentively
Summarizing
Open Questions
Probing Questions
Principles of Cross Culture Communication
2.Identify Conflicts
Reasons of Conflicts
Common Conflicts in Different Scenario
Impacts of Conflicts to Team Operation
3.Models of Handling Conflicts ??
Conflict Stages
Models of Conflict Management
Avoiding
Accommodating
Competing
Compromising
Collaboration
Understand Own Conflict Handling Models
Impacts of Own Conflict Handling Modeling to Daily Work
4.Steps and Procedures of Resolving Conflicts ??
Preparation for Conflict Resolution
Handle the Communication Atmosphere during Conflict Resolution Process
Defensive
Supportive
I Statement (Emotion Control Practice)
Communication Skills to Help Resolving Conflicts Effectively
Listen Attentively
Utilize Questions
Provide Constructive Feedback
Interruption
Use Proper Language
Principles of Resolving Conflicts
Methods of Resolving Conflicts
Utilize Conflict Management Control Sheet
Find Out More Answers
Communication
Negotiation
5.Personal Improvement Action Plan ??
Set up Personal Goal for Improvement 老师介绍:黎素美

现任
??ASK123集团 资深顾问
??Starlink特聘专业讲师

工作经历
??美商特百惠有限公司台湾分公司总经理
??美商必丽康股份有限公司台湾分公司 总经理
??美商花旗银行 信用卡中心经理/训练中心经理
??美国哈佛商学院Women Leading Business课程

学历
??美国印第安纳大学应用语言学硕士
??中央大学英美语文学系学士
??辅仁大学夜间部商业英文讲师

资格认证
??美国Linkage引导组织变革管理授证讲师

课程形式: - 讲授 - 启发式、互动式教学 - 小组讨论 - 案例分析
- 角色扮演 - 观看录象 - 练习

声明:本站所提供的文章资讯、课程简章、师资介绍等内容均为第三方作者提供、网友推荐、互联网整理而来(部分报媒/平媒内容转载自网络合作媒体),仅供学习参考,如有侵犯您的版权,请联系我们,本站将在三个工作日内改正。
相关课程

    未能查询到您想要的产品

Processed in 1.108748 Second , 75 querys.